Help Center

My Item Was In Stock Then I Placed On Order And It Is Showing "Out Of Stock"; What Happened?

This occurs when our digital stock counter mismatches actual stock level. Our website stock level is continually updated and it can become out of sync with actual levels. On rare occasions stock available does not match actual stock in the warehouse.
If this occurs to you can get a full refund or wait for the item to be restocked.

Is TOMTOP Shipping Affected By Public Holidays And The Christmas Period?

We operate under Chinese national holidays, only during Chinese New Year can small delays can be expected, we will always provide notices on our website during this period to notify you of any longer then normal processing times.

How Long Is The Packaging/Processing Time?

Processing time is normally 1-2 business days. The time from when your payment is received; to when we gather up all the items, do strict quality-control tests and carefully package the items takes around 2-3 days.

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