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Does TOMTOP charge any fees for credit card payments?

TOMTOP does not charge fees of any kind, but some credit card companies will charge a currency conversion fee. Please consult your credit card provider for more information. 

Why the amount you received is less than what I paid in Bank?

Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charging you in the process. That's because, if the bank in which you make payment has no business relationship with our bank, then payment may be sent to a third party bank first, and then send to our bank. If that happens, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay. 

What discounts can a VIP get?

All TOMTOP customers have already enjoyed attractive benefits. Top quality gadgets with reasonable prices. Besides, TOMTOP also offers exclusive services for our loyal customers. There are more discounts and privileges for our customers if you have become VIPs.

Notes about refunds

  1. For PayPal refunds, please allow up to 2-3 business days for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.
  2. For credit card refunds, it may take up 3 to 15 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
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