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  • Q: If this item is the last version I belive ir should be 1.3 and not 1.2... Am I wrong?

    By ARANTXA DE LA BASTIDA September 6, 2017

    A: Dear, i want to explain, V1.3 is not advanced or good Configuration than V1.2, we have inquired the xiaomi official suppliers, they said it's just for difference on color, i hope you can be clear about the version, thank you.

    Reply By Customer Service Center September 7, 2017
  • Q: If I order one, in a country witch is not listed in your note , Romania for example, can you tell me how much the tax would be?

    By Nelu July 16, 2017

    A: Dear,sorry, if the country is not in our list, our shipping way cannot satisfy the order, it will be cancelled, hope you can understand, we are developing more countries routes, nice day~

    Reply By Customer Service Center July 17, 2017
  • Q: Hello How it means when you dispatch an order this track number? 00000000

    By Bogdan July 16, 2017

    A: Dear, the situation is that, our shipping company just sends this item to European, then it will be taken over by DHL, which dispatched the item door to door, when DHL gets the parcel, the tracking number will be updated, so you don't need to worry about, maybe it need 2-3 days to arrive at European, nice day~

    Reply By Customer Service Center July 17, 2017
  • Q: Hello, this the original scooter made by Xiaomi?

    By Bogdan July 11, 2017

    A: Dear, yes, our products are provided by XIAOMI original suppliers, please don't worry about the brand and quality, nice day~

    Reply By Customer Service Center July 11, 2017
  • Q: Does it include the Xiaomi M365 charger?

    By Martin Petroš July 1, 2017

    A: Dear, of course, the package list includes the charger(US and EU plug), the Inflatable mouth,screws, wrench, don't worry that, have a nice day~

    Reply By Customer Service Center July 10, 2017
  • Q: Hi, how long does it take to arrive to Spain? Thanks

    By Alberto June 29, 2017

    A: Dear, it usually takes 7-15 days to deliver to Spain, it's on sale now, don't miss this chance, thank you. have a nice day~

    Reply By Customer Service Center July 10, 2017
  • Q: When I order this product to one of the countries listed on the top, will you guarantee to pay all custom fees including tax? Thank you.

    By Marek July 1, 2017

    A: Dear, i promise it will not be taxed in the list of countries, our shipping method will guarantee that, in case, i said in case it was taxed, we would pay for it, don't worry, take the order without any hesitation, please.

    Reply By Customer Service Center July 10, 2017
  • Q: hello, Is the cost of customs included to Spain? What courier to Spain? Thank you.

    By Òscar July 1, 2017

    A: Dear, no courier and shipping fee to Spain, it's free shipping, and take 7-15 days to arrive at your city, please take the order without any hesitation, please/

    Reply By Customer Service Center July 10, 2017
  • Q: What about a charger, please. Is it with scooter schipping ? How is systém for chargering, please ? Many regards from CZ Pavel

    By Pavel Douša July 1, 2017

    A: Dear, it will bring EU and US two plugs, and with scooter, full power will take 6 hours, and don't worry about Overcharging, the battery can avoid this situation, place the order without any hesitation, it's on sale, have a nice day~

    Reply By Customer Service Center July 10, 2017
  • Q: Hi, Would the TAXes and Customs fees be included in the price to the EU, would I need to pay for anything else? HOw long does it takes to arrive from the ordering? thx

    By Nyetoper July 4, 2017

    A: Dear, no, you don't need pay any fee, it will take 7- 15 days to the EU, thank you. price is very big discount, please do orders without any hesitation, have a nice day~

    Reply By Customer Service Center July 10, 2017