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Questions & Answers
A don't worry, we are making orders and invoice to our shipping company and let them ship the scooter as soon as possible, this is normal procedure.
A YES, because we have take lot of costs to deliver the Germany warehouse, we only sell the scooter all the time, you can choose the accessories on our website.
A This product is currently doing promotional activities, the specific price please refer to the official website page price.
A This product is expected to arrive in a German warehouse next month.
A We are sincerely sorry that we could not estimate exact delivery date since it also depends on your customs inspection and local post delivery. Sometimes delivery time will delay due to unexpected trouble like weather. What we could do is to process your order quickly and ship it out in first priority.
A Can you try again? There is no problem with our side.
A Sorry for this product's German warehouse being temporarily out of stock.
A I want to explain, V1.3 is not advanced or good Configuration than V1.2, we have inquired the xiaomi official suppliers, they said it's just for difference on color, i hope you can be clear about the version.
A Sorry, if the country is not in our list, our shipping way cannot satisfy the order, it will be cancelled, hope you can understand, we are developing more countries routes
A The situation is that, our shipping company just sends this item to European, then it will be taken over by DHL, which dispatched the item door to door, when DHL gets the parcel, the tracking number will be updated, so you don't need to worry about, maybe it need 2-3 days to arrive at European
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based on 110 Customer Reviews
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September 12, 2017
It took less then a month to get my Xiaomi M365 (26 days). For me, that I live in Portugal, was like tomtop said and this product did not stop at customs neither I payed any tax. Xiaomi M365 is a great product, very robust and is look like a high end product. Very easy to upgrade firmware to 1.3.4 version:Turn mobile bluetooh on. Download Mi home app by wi-fi. Turn app to mainland China. Go to "add divice" and chose mi scooter. It will ask to upload the new version firmware and... that´s it, you have the app completly funcional.It´s very funny to drive it The less good part is that xiaomi m365 is a bit heavy to carry.I´m so satisfy that I will buy the white one.If you want a cheaper price, find a tomtop coupon.
November 30, 2017
This is my second Xiaomi scooter (first one was "arrested" by my son). The order from Tomtop arrived at time and delivery was at the door (no extra taxes). The scooter is very well built and good looking. Very good fun to ride - it is fast and I feel safe, being stable and having very good brakes. With the "older" Xiaomi scooter we had already two flat tires - that was due to friction of the tube inside the tire (strangely, the original tube has a larger diameter than the wheel). It was rather difficult to find fast a proper tube. Also was hard to replace it on the front wheel (the valve is very short, not easy to find right tube). So, for this scooter I ordered from TomTop three spare tubes. It might look as a pain, but air tires are in fact very good, providing more comfort than solid tires. I don't recommend the solid tire replacements (you will never be able to fix it on the front wheel anyhow - look on internet to see that all replacements are on rear tire and done with huge effort - the rubber is hard to stretch over the rim). All in all very happy with my Xiaomi scooter and, so far, with TomTop, too!
October 30, 2017
Very good product. When ordered it said that it is v1.2 but I way really pleased and surprised when I got v1.3. Built quality is great everything just works out of the box. The only problem I had was with miHome app which wouldn't connect to the scooter. The problem was simply solved by using another app(ninebot). The shipping took exactly a month which would be sort of acceptable but the problem was that from October 6th till October 25 the tracking number said that the shipping company is waiting for the package in Hungary. When I asked to tomtop about what was going on I got at least 10 generic replys which were not at all helpfull and along with all the negative Facebook comments it got me a bit nervous. In the end it all worked out great and I am really happy with my purchase.
August 15, 2017
Sobre el patin, es extraordinario puedo ir y venir del trabajo a diario con el, hago unos 11 km de distancia a 20km/h de velocidad media y me suele quedar unos 35% de bateria restante asi que sobre autonomia esta muy bien.Los acabados del patin son increibles cuando lo ves de cerca se ve claramente que no es un juguete esta muy bien.Sobre mi experiencia con esta página es la primera vez que compro en ella, y mi paquete quedó retenido en Polonia, estuve contactando con el soporte en Facebook y finalmente se solucionó así que muy bien.
July 19, 2017
Super excited about this, even since the release of the Xiaomi 365 Electric Scooter earlier this year, I wanted one, but sine some of the most popular Chinese sites don't ship it to the US, I had to wait a while.Less than a month ago I saw it available on TomTop.com site for a good price and after quickly checking that they will ship to the US, I bought one right away. I ended up paying $470 total with express shipping included and the scooter arrived in 3 weeks from the day of purchase.I am doing a quick unboxing and assembly of the scooter and I will do a several follow up videos on it and a full test. My plan is to use the scooter as a daily commuter to my office which is about 5 miles away from my house, we will see how its going to go. Specification:Color: White / Black (optional)Material: Aircraft-grade aluminum alloyWheel Size: 8.5 inch inflatable tireMotor Size: 6.7 inchMaximum Speed: 25km/h (common mode); 18km/h (energy-saving mode)Cruising Distance: 30kmRated Motor Power: 250WMaximum Motor Power: 500WMax Load: 100kg / 220lbsMaximum Torque: 16N.mBraking System: Front E-ABS anti-lock system; Rear: Mechanical disk brakeBattery Pack Power: 280WhClimbing Gradient: Approx 14 degreeWater Resistance: IP54Pedal Ground Clearance: 87.5mmCharger Rated Power: 71WCharger Input Voltage: 100 - 240V, 50/60HzBattery Limited Voltage: 42VCharging Time: Approx. 5 hoursStandard Power Consumption: 1.1kWh per 100kmUnfolded Size: 108 * 43 * 114cm / 42.5 * 16.9 * 44.9inFolded Size: 108 * 43 * 49cm / 42.5 * 16.9 * 19.3inNet Weight: 12.5kg / 27.6lb
April 20, 2018
April 18, 2018
April 5, 2018
September 18, 2017
Very fast delivered 18 days to CZ. Good price, no tax, everything OK. The total distance is 100 km now. I applying slime tire sealant, so far no tire defect. Cruising distance per one charge: 15-20 km, cruising distance per one charge ECO mode: 20-25km. Tire preassure 2,5 bar. My weight 80kg. Charging time 5 hours.
August 24, 2017
Very good product! It looks very nice, made from quality materials and with attention to details. It came after 22 days to Romania. I've been using it in the last 3 days and i am very satisfied by the speed, resistance and battery life. It works with MiHome and Ninebot application, if you want to see speed, battery, mileage and some other statistics live. Also you cat set it up from the app.
August 17, 2017
Arrived in Germany for 23 daysConvenient to use a compact and a lot of space does not take up well gains speed excellent design quality of the material at a high levelThanks to the store tom topSeit 23 Tagen in Deutschland angekommenPraktisch, um eine kompakte und viel Platz zu nutzen, nimmt nicht gut gewinnt Geschwindigkeit ausgezeichnete Designqualität des Materials auf einem hohen NiveauDank dem Geschäft tom top
August 10, 2017
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