Products sold on TOMTOP Renewed have been tested and certified to work and look like new.
The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the qualified seller or vendor. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. All products on TOMTOP Renewed are backed by a separate 60-day limited warranty provided by us. Which is counted from the day you received your package.
For details about products status, please check the product details as well as the product packaging.
Here are various conditions corresponding to the items:
New with tags: "New item, sold with its original tag".
New without tags: "New item, never worn except to try it on".
Very good condition: "Item worn very few times, with no stains of any kind, and no signs of wear whatsoever".
Good condition: "Item worn a few times, with very little sign of wear".
Average condition: "Item displays signs of wear or flaws such as pulled threads, missing buttons etc., but free of any stains, holes ".
Return policy:
WHAT ARE THE STEPS IN USING THE MONEY BACK GUARANTEE? WHERE DO I RETURN MY ITEM TO?
1) I receive my item. I can keep it or return it. 2) In the case of a return request, I have 48 hours, corresponding to the working days (including Public Holidays and weekends), to request a return. 3) Log on to My account. Contact our customer service for details and Your return request will be registered. 4) My return request has been validated by Customer Service! I have received an email notifying me of the return address for the package. I ship my item to the specified address and receive a full refund.
*****WHY DO I HAVE TO RETURN THE ITEM TO THE SELLER?
Items must be returned to the seller to the address stated on the email from Customer Care within 48 hours of receiving the email. Only returns where there are concerns over authenticity are returned to TOMTOP so that our legal team can verify the items.
HOW DOES THE MONEY BACK GUARANTEE WORK?
At TOMTOP, you have the right to change your mind thanks to our exclusive service. You can return an item that you have just purchased and receive a full refund. Once you receive your item, you have 48 hours to request a return. Once your return request is validated by our Customer Service, return the item and receive a full refund.
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Return Policy About Second Hand Products
Products sold on TOMTOP Renewed have been tested and certified to work and look like new.
The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the qualified seller or vendor. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. All products on TOMTOP Renewed are backed by a separate 60-day limited warranty provided by us. Which is counted from the day you received your package.
For details about products status, please check the product details as well as the product packaging.
Here are various conditions corresponding to the items:
New with tags: "New item, sold with its original tag".
New without tags: "New item, never worn except to try it on".
Very good condition: "Item worn very few times, with no stains of any kind, and no signs of wear whatsoever".
Good condition: "Item worn a few times, with very little sign of wear".
Average condition: "Item displays signs of wear or flaws such as pulled threads, missing buttons etc., but free of any stains, holes ".
Return policy:
WHAT ARE THE STEPS IN USING THE MONEY BACK GUARANTEE? WHERE DO I RETURN MY ITEM TO?
1) I receive my item. I can keep it or return it.2) In the case of a return request, I have 48 hours, corresponding to the working days (including Public Holidays and weekends), to request a return.
3) Log on to My account. Contact our customer service for details and Your return request will be registered.
4) My return request has been validated by Customer Service! I have received an email notifying me of the return address for the package. I ship my item to the specified address and receive a full refund.
*****WHY DO I HAVE TO RETURN THE ITEM TO THE SELLER?
Items must be returned to the seller to the address stated on the email from Customer Care within 48 hours of receiving the email. Only returns where there are concerns over authenticity are returned to TOMTOP so that our legal team can verify the items.
HOW DOES THE MONEY BACK GUARANTEE WORK?
At TOMTOP, you have the right to change your mind thanks to our exclusive service. You can return an item that you have just purchased and receive a full refund. Once you receive your item, you have 48 hours to request a return. Once your return request is validated by our Customer Service, return the item and receive a full refund.