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Questions & Answers
A sorry, the available countries are provided by logistics company.
A NO, we don't support for deviding the cost, and the breaking the safe speed restriction, i 'd like you not to do that, for your safe. thank you.
A NO, the normal parcel from xiaomi company doesn't come with spare tires and extending nozzle, you can buy it on our website.
A sorry, you can slide but it can't revert to the power, and it's OK for Germany, and easy to buy and change the battery.
A we will be responsible for some damages and quality questions who are not made by human, we can provide some accessories to replace, or refund some money for customers who can repair in local city.
A YES, NO, we don't add additional wheels. it's EU charger.
A This product Y5151B we German warehouse currently no goods, you can choose to ship from other warehouses or always pay attention to product information, after the German warehouse has inventory you can try to order
A Our products will do activities from time to time, but also have a discounted price, if you need, you can always pay attention to product information.
A don't worry, we are making orders and invoice to our shipping company and let them ship the scooter as soon as possible, this is normal procedure.
A YES, because we have take lot of costs to deliver the Germany warehouse, we only sell the scooter all the time, you can choose the accessories on our website.
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based on 146 Customer Reviews
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August 16, 2018
Ottimo prodotto, è il mio secondo M365. Questa volta bianco. Arriva corredato di presa italiana, 2 copertoni e 2 camere d'aria di ricambio e manuale in inglese. Tutte le pellicole riportano scritte in inglese. Il primo M365 aveva qualunque scritta in cinese, compreso il manuale. Il prodotto non lo descrivo in quanto è semplicemente il miglior monopattino elettrico attualmente in commercio, vince a mani basse su praticamente qualunque concorrente. Preso in flash sale a 396€ dal magazzino EU, arrivato in 5gg totali... Bravi, continuate cosí!!
October 11, 2018
September 12, 2017
It took less then a month to get my Xiaomi M365 (26 days). For me, that I live in Portugal, was like tomtop said and this product did not stop at customs neither I payed any tax. Xiaomi M365 is a great product, very robust and is look like a high end product. Very easy to upgrade firmware to 1.3.4 version:Turn mobile bluetooh on. Download Mi home app by wi-fi. Turn app to mainland China. Go to "add divice" and chose mi scooter. It will ask to upload the new version firmware and... that´s it, you have the app completly funcional.It´s very funny to drive it The less good part is that xiaomi m365 is a bit heavy to carry.I´m so satisfy that I will buy the white one.If you want a cheaper price, find a tomtop coupon.
August 12, 2018
Excellent product for this price range, but it has some drawbacks that should be eliminated before first ride. Cable going to the back stop light should be protected with 3d printed part (https://www.thingiverse.com/thing:2482646), because after some kilometres I realised that wire insulation peeled off and bare wires became visible. Second advice inflate tires till 3.5/4 bar front/rear respectively if you don't want to get puncture quickly. As I remember initial tire pressure was about 1.5bar. Shipping from DEU warehouse to LTU took 2 weeks, but not 1week as was promised. Overall good riding experience gives a lot of excitement for me and my son.
November 30, 2017
This is my second Xiaomi scooter (first one was "arrested" by my son). The order from Tomtop arrived at time and delivery was at the door (no extra taxes). The scooter is very well built and good looking. Very good fun to ride - it is fast and I feel safe, being stable and having very good brakes. With the "older" Xiaomi scooter we had already two flat tires - that was due to friction of the tube inside the tire (strangely, the original tube has a larger diameter than the wheel). It was rather difficult to find fast a proper tube. Also was hard to replace it on the front wheel (the valve is very short, not easy to find right tube). So, for this scooter I ordered from TomTop three spare tubes. It might look as a pain, but air tires are in fact very good, providing more comfort than solid tires. I don't recommend the solid tire replacements (you will never be able to fix it on the front wheel anyhow - look on internet to see that all replacements are on rear tire and done with huge effort - the rubber is hard to stretch over the rim). All in all very happy with my Xiaomi scooter and, so far, with TomTop, too!
October 30, 2017
Very good product. When ordered it said that it is v1.2 but I way really pleased and surprised when I got v1.3. Built quality is great everything just works out of the box. The only problem I had was with miHome app which wouldn't connect to the scooter. The problem was simply solved by using another app(ninebot). The shipping took exactly a month which would be sort of acceptable but the problem was that from October 6th till October 25 the tracking number said that the shipping company is waiting for the package in Hungary. When I asked to tomtop about what was going on I got at least 10 generic replys which were not at all helpfull and along with all the negative Facebook comments it got me a bit nervous. In the end it all worked out great and I am really happy with my purchase.
August 15, 2017
Sobre el patin, es extraordinario puedo ir y venir del trabajo a diario con el, hago unos 11 km de distancia a 20km/h de velocidad media y me suele quedar unos 35% de bateria restante asi que sobre autonomia esta muy bien.Los acabados del patin son increibles cuando lo ves de cerca se ve claramente que no es un juguete esta muy bien.Sobre mi experiencia con esta página es la primera vez que compro en ella, y mi paquete quedó retenido en Polonia, estuve contactando con el soporte en Facebook y finalmente se solucionó así que muy bien.
July 19, 2017
Super excited about this, even since the release of the Xiaomi 365 Electric Scooter earlier this year, I wanted one, but sine some of the most popular Chinese sites don't ship it to the US, I had to wait a while.Less than a month ago I saw it available on TomTop.com site for a good price and after quickly checking that they will ship to the US, I bought one right away. I ended up paying $470 total with express shipping included and the scooter arrived in 3 weeks from the day of purchase.I am doing a quick unboxing and assembly of the scooter and I will do a several follow up videos on it and a full test. My plan is to use the scooter as a daily commuter to my office which is about 5 miles away from my house, we will see how its going to go. Specification:Color: White / Black (optional)Material: Aircraft-grade aluminum alloyWheel Size: 8.5 inch inflatable tireMotor Size: 6.7 inchMaximum Speed: 25km/h (common mode); 18km/h (energy-saving mode)Cruising Distance: 30kmRated Motor Power: 250WMaximum Motor Power: 500WMax Load: 100kg / 220lbsMaximum Torque: 16N.mBraking System: Front E-ABS anti-lock system; Rear: Mechanical disk brakeBattery Pack Power: 280WhClimbing Gradient: Approx 14 degreeWater Resistance: IP54Pedal Ground Clearance: 87.5mmCharger Rated Power: 71WCharger Input Voltage: 100 - 240V, 50/60HzBattery Limited Voltage: 42VCharging Time: Approx. 5 hoursStandard Power Consumption: 1.1kWh per 100kmUnfolded Size: 108 * 43 * 114cm / 42.5 * 16.9 * 44.9inFolded Size: 108 * 43 * 49cm / 42.5 * 16.9 * 19.3inNet Weight: 12.5kg / 27.6lb
September 17, 2018
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