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Questions & Answers
A We usually mark the parcel with lower value, so you might not need to pay the customs duties, yet it also depends on the customs rules of your country. Could you consult your local customs department to get more details about the customs fee. Please note that customers are responsible for paying the tax their countries charge. For more details, please visit the following link: https://www.tomtop.com/help/tax-customs-duties.html
A It’s pleasant to tell you we could send this product to your country via our logistics process.
A Yes , we can write down a low price USD110 and ship it by normal shipping method .
A You can track via the link:http://www.17track.net/en/track?nums=1Z06981A6893084583&fc=0
A The item is under quality checking and will be shipped within 1-2 working days.
A Yes. Taxes free. 15 days delivery time
A One year quality warranty
A 4KM,my friend
A Yes , we will pay the tax in advance and clear the custom , customer just need to wait ,
A Compatable with both Android and iPhone
Please note that TOMTOP Forums are a community for all communicating and getting help each other. There will be some enthusiastic friends participate in your discussions. Of course TOMTOP customer service (with tomtop customer service icon) response is guaranteed ,which is the same way you contact us at http://www.tomtop.com/contactsopen this forum in full page
based on 54 Customer Reviews
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August 3, 2017
Great experience with Tomtop, drone came 5 days after order was placed. Well at least I thought I was off to a flyer. This was because I hadn't had an issue yet with equipment. Flew the drone for about 2 weeks without a problem. The next two weeks were somewhat challenging and shocking to say the very least and has remained so to this day. Firstly a couple of screws fell out of the mobile device holder on the transmitter during a flight. So i wrote an email to support and they replied back two days later asking me to supply a photo of the damage to the transmitter. Then once I sent the photos in and they assessed the damage, support replied back and said just go to your local Xiaomi store in my local area and get the transmitter fixed. I'm in Australia in Melbourne and Xiaomi has absolutely no presence in Australia so I wrote back letting them know this and explained that I used this drone commercially and wouldn't it be easier if they were to just ship me out a a new transmitter. Three days later they finally replied stating that they had decided to ship me out a new transmitter and to be patient and once the transmitter comes into the store. This was about 3 days ago. I am still waiting for it to be shipped out to me. The other issue I have with the drone is that it keeps giving the same error every flight. The error message stating "Battery communication interrupted please land immediately". This error can occur anytime during a flight but it has always occurred at some point. When this error occurs the battery % remains the same the entire flight. This means I cannot read the battery level at all and is extremely dangerous. Again I wrote an email to support but but this time they haven't even bothered to reply and I sent my first email regarding this issue on 28/07/2017 since the first email I have sent another email every day and still I have not had a reply from support to this day. So because Tomtop didn't want to solve my issue I thought I would go and send an email to Xiaomi. Big mistake as they told me that For a faster service I should contact the company I bought The drone from. I thought to myself wow this is just great. So I emailed them back stating that Tomtop is the company I purchased the drone from and they stated that Tomtop is not a direct distributor for Xiaomi and is only a middle man between the destructor. And they just gave me the runaround telling me they are not going ton
July 21, 2017
Awesome work made by Xiaomi, this drone it's incredible and you can compare it with a DJI that is twice the price of the mi drone. I've never had a drone before and it was my first time flying it, however I can insure that is really easy to fly. I also Want to thank TomTop fort the assistence when the package was being shipped, I was a little bit worried for some reviews that i saw but after the buy, I think they are the best dealers for the Mi Drone (they have one of the best prices, with no duty tax and one year warrante). thank you a lot.
July 5, 2017
Ordered the 4K version as described. All arrived in good condition , well packed, without any trouble door to door. No extra payment or tax , within less than 2 weeks.Ordered one extra battery, came within 2 days!!!!First preparation for flight was a surprise. Props came with quick connection, nice.But without propguards- no problem.Assembled, charging, firmware update(flightcontroller and gimbal) all work like a charm.1. flight was impressive. Smooth hovering and accurate commands reaction. Thumbs up for service and delivering.Thumbs up for great copter and xiaomi.highly recommended.
By Diego mesquita
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