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Questions & Answers
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based on 11 Customer Reviews
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By Travis Ewing
April 22, 2020
Absolutely love it, it arrived within 4 days. Which is awesome cause if you purchase from Insta360 it can take nearly a month or longer to receive your order. Came in perfect condition works great with my Samsung Note 8 when connected to the app. Let me mention that the app is my favorite part. Editing is so easy, and super fun. All I can say is wow the shots you can capture with this cam is insane. So glad I bought it and can't wait to get some more footage. Buy one you won't regret it, this is a camera that just raised the bar.
By M/M Clavijo
April 21, 2020
This is my first 360 and my first action camera. For under $500 for the twin edition it’s awesome. Recently purchased for a skiing trip and the POV this camera gives with just a selfie stick is amazing. I also think the app they offer is relatively easy to use. Their is a thin gap that everyone keeps taking about but I had mine in rain and snow plus 0° conditions recently and no issues with waterproofing with mine, as long as you keep in plastic housing they give you I don’t see the issue with gap. I love this little camera, easy and small and fun results every time!!!
April 20, 2020
Maybe Sean should be a little more tech savvy and he'd be able to connect to the app. It's super simple! Maybe he should learn how to you tube the answer. Oh right he's not tech savvy so maybe he cant do that either. As for the base it sits that way by design and it is most definitely waterproof out of the box up to about six feet and rain absolutely no problem. Anyhoo for those that want a true review it's an absolute do everything action camera. Touch screen is simple to operate and crazy more features on the app! Great investment if you want that go everywhere do everything camera for your next adventure. Get out there and have fun. If you need help you tubers have made lots of videos and have explained everything.
May 3, 2020
I was so exited to receive my new 360 one R camera only to quickly discover that I can't even download the control app for my Moto G6 Play smartphone. The Insta360 website recommends a few phones and says "Devices that do not meet the above requirements can still use the app to control ONE R, however, some operations with high processing performance requirements such as AI supported functions and video playback, may be sub-optimal." They don't bother to tell you that if you don't have a higher end phone you can't even download and install the app. Without the app, you can't use the phone. What a bummer!
May 1, 2020
I bought both the GoPro Max and the One R to compare. The GoPro Max has a much easier workflow to use, the resulting images are much better, and feels more rugged. The Insta360 camera's photos are out of focus and a poorer representation of the color (esp. at low light and even with HDR enabled). I also have videos where the Insta360 camera just cannot keep up with the Max's auto exposure adjustments when lighting changes (e.g. walking from inside a building out into the sun). The One R is made form cheaper feeling plastic, and the bracket frame makes the charging port and card slot difficult to get access to. Insta360's customer service is also bad. They never answered the phone when I called and took over a week to respond to an online request and every response to questions. I also sent them my comparison photos, and they confirmed their images are what they should be, and I deem them a poor representation than the Max. But they did not deem a technical issue. If you are deciding between the two, go with the GoPro all the way. I will never purchase from Insta360 again just due to their poor customer service.
By Russell Biggs
April 29, 2020
I bought the triple lens version and used it for about two months before the plastic mounting case latch broke off while kayaking and I lost the entire camera. The camera itself had nice images, good image stabilization, and color. The touch screen was too small to use for a person with big fingers and difficult to see even at max brightness. Battery life was ok for about an hour of HD footage. The mounting case, however, is the worst. The small latch that locks the camera in place to the mount (to make it "waterproof" per manual) has no safety backup and is barely more than a paperclip size piece of metal, and is the reason I no longer have a camera that I paid $700 for (extra lens plus Instacare) after it broke and allowed the camera to fall out and be lost on the river.
By George Mohnacky
April 28, 2020
By Morris Moreira
April 28, 2020
April 26, 2020
Really solid camera. Been using for a month and I love the ability to switch between cameras on the same frame. I bought this for the 360 degree use underwater and it’s producing the quality video that I wanted. Im excited for the future of this camera, the footage I will get from it and the continual updates the company keeps rolling out.
By antonio vargas
April 17, 2020
By Diana Polovko
May 1, 2020
I am not sure what it is but it does not connect to the app on my phone. I will try to reach out to the customer service but they seems to be not available immediately. I was very excited when I ordered it and now the excitement is totally ruined. And when you sign in why the app for a camera wants permission to access to my phone calls? SMH
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