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Questions & Answers
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based on 78 Customer Reviews
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By Dennis Barnette
January 23, 2020
When this camera is working it's amazing. We use it for work for taking progress photos on the jobsite. Last week for some reason the WiFi quit working. Notice in the picture the slash threw the WiFi icon. I have done everything shown on Reddit and YouTube to get it to come back on, (used different phones and iPads, put them both in airplane mode and turn on WiFi manually, try to force it manually in WiFi settings) but nothing works. I believe this is a hardware issue as discussed on a few forums. I wouldn't be as upset as I am if support was responsive. I reached out to them three times in 7 days, and have yet to hear back. We're lucky to have another 360 camera on site, but picture quality isn't the same. It's frustrating that we purchased this product less than three months ago and it's already having issues. Not only issues, but zero support from the manufacturer to fix these issues. When it's working it is amazing, but stay away. Will definitely not buy this camera for another project.
January 20, 2020
I would say this is a fun and interesting 360 degree camera. Insta360 one X is definitely one of the best 360 degree cameras in the market. It is equipped with variety of features such as bullet time, time lapse, tiny rolling planet etc. I have been using Insta360 one X to do my Vloging, and it has captured every exciting moment of my life. The insta360 one X IOS app is user-friendly to use. The app itself is easy to use, everyone should be able to edit the videos with a quick learning curve. However, I did run into the issue that the camera will freeze multiple times during my video shooting. Not sure if my camera is defective, but it often freezes after several seconds of video shooting, and I would need to restart the camera all over again. In addition, the wireless connection from the camera to the cell phone is not very stable. It took numerous tries to get the camera connected to the Iphone. Some recommendations that I would hope to be included in the next upgrade of insta360 one X is the water-proof feature, and longer battery life. The battery life of 45 min of use is definitely not enough. In addition, I am not able to zoom in or zoom out while editing the videos. Hopefully, this can be fixed in the next firmware or camera upgrade. Overall, my experience with Insta360 one X is mostly positive. Even though I did run into technique issue that camera will freeze multiple times. However, if you are looking for a great 360 camera to begin with, I would recommended this product.
By Afshin Kazempour
January 16, 2020
I bought this Insta360 one x on sell for $315. It was definitely a good price, but when I received the camera, I notice an internal spot on the lcd display. I thought I might get used to it, but it still bothered me. Two weeks after I received the camera, I tried to replace it. However, the only option that I get is that they will send me a used one! I am very disappointed. I should be able to replace it with a new one. Beside that it’s a good camera. I have take few pictures and few videos and so far I am happy with the results.
By Polina Reznikov
January 25, 2020
January 24, 2020
January 23, 2020
By Loc N.
January 21, 2020
By Alejandro Marcos Padilla
January 20, 2020
Hello, It Is a great camera but for action video It might break easily. I am a paraglider Pilot and on one of the landings the stick attached to the camera impacted the ground the plastic case broke and fell on the sand. Fortunately the camera still works and récords very good. I just need to Buy the replacement part with the four screws that keeps the case together and the female screw for the selfie stick adaptor as shown in pictures. Thank you for the response.
By Amy W.
January 19, 2020
Tge design of this sucks. The lens is super fragile and scratches way too easily for something that sticks out like this. If you so much as set it down, anywhere at all, it is going to scratch. The "seam" on videos sucks. Crappy image quslity. I wanted to love this... but nah. It's fun. That's about it.
By Momomi Yoshino
January 17, 2020
Purchased the ints360 for family adventures. Used it once at seaworld, unfortunately after coming back and seeing all the video clips, I noticed some weird blurs from time to time. Lets say a two minute clip, the odd flickers happened about 10 times. Im guessing the UPS throws your package left and right caused the camera to malfunction. It was lacking some bubble wrap aswell upon delivery. Have sent it back for a refund!
December 20, 2019
This is supposed to be an action camera, something usable when it's cold and wet. While I love the camera features and the software, the device is basically unusable in the winter. If it's cold (<0C, <32F) the battery will only last about 10 minutes. You can put it in a warm place in between uses, but this only extends battery life by a few minutes. The device also is not waterproof. There is no sealing and the charger ports are exposed. It may be ok if splashed lightly or exposed to mist. But any wet conditions (including snow) will eventually damage the device. Finally, the build quality of the device is quite poor. The camera lenses protrude and can be cracked easily if you are not careful. The outer shell for the device is not securely connected to the electronic internals. If you drop the device, it could shift the charging port or SD card slot.
December 20, 2019
This thing has been difficult about the insertion of the memory card. Today the memory card is stuck. It will not go in and it will not come out. This design is awful. So I am in Viet Nam and back to my GoPro7. I have to wait till I get back to the US to try to coach the memory card out. I may just do a video review (using the GoPro) of me just tossing this junk into the mekong delta. Sad thing is that I also purchased the dive case (cause venture case is not out) and have had problems finding spare batteries. When I was in Japan a few weeks ago I went to BIC camera, they have everything. Except the current version of this junk. So no spare batteries could be found at perhaps the largest electronic retailer in the world. An expensive item to be so useless. Contacted customer support and automatic response indicated responses will be delayed due to Chinese new year. That sure puts up the red flag. Then when I got a response it said sorry venture case was not out yet. My question was not even about the venture case. This company and their product is useless.
December 19, 2019
December 18, 2019
I bought this with the intention of going snowboarding with it. Considering their marketing has plenty of snow sport footage, I thought it would be the perfect use, but I've come to find that I can barely get down one run before the battery is completely drained. At most, I can get maybe 5 minutes of recording, but most of the time it dies even before that. I contacted them directly and they refuse to give me a refund. They said a new battery is coming out, but my trip to Japan is coming up and I wont be able to use this for the trip, which was the whole reason for purchasing this camera in the first place. Very disappointed in the camera and customer service.
By J. Stewart
December 14, 2019
This camera exceeded my expectations in terms of the ease of use, picture quality and what you can do with the software. It's amazing how effective the stitching is, how well it hides the selfie sticks (except in shadows), etc. And what's truly impressive is the seamless way it automatically compensates for whatever the angle of the camera is to maintain a true vertical orientation. It's like having a camera the size of a remote control with a built-in gimble. But the gimble is all in the software. It leaves open endless possibilities. Unfortunately many of these possibilities are as an outdoor action camera. That's what most of the videos from the company show, so it's clearly their marketing intent. Yet you couldn't safely do most of those videos without risking destroying your camera. Unlike most of its action cam competition, this comes with no protective case and as of now the optional case sold by the company (the Venture case) still isn't available to the general public, 9 months after the release of the camera. Which is ridiculous. They really shouldn't be selling the camera if they don't have the ability to offer the case since it's really a must-have accessory for the vast majority of practical uses for it. I bought this to use on our annual vacation to record our activities like jet skiing, dune buggy racing, etc. But I'll have to leave it at home (for another year until our next trip) because any of those uses would destroy the camera without the phantom case. To be clear, they do offer a "dive case" but their own site stresses that's optimized for underwater use only and to get the Venture case for all-purpose use. The dive case can distort your images above water. The site acts like the Venture case exists and just suggests a long shipping date. But this is a lie. They have yet to ship the case, many months after launching it, to the general public. They have only provided them to vloggers, reviewers and early adopters from last fall who had their previous case that was recalled. Since then, anyone else is left with a product good for a few safe gimmick uses in their house or yard but not something they could use in the wild. My advise is hold off buying this until they really have the must-have case available to get at the same time as your purchase.
By Optimistic Realist
December 13, 2019
Ok..this has a TON of potential but it falls really short. Mostly because its made more for iphone and support for android it super limited. You can take some nice video with some cool effects and basically come up with an entirely different video from 1 recording because you can edit post video. Is it worth $400...meeeehhhhhhh...not really. I mean...GOpro is now doing the same thing with the effects but its still only that 1 angle...which is where 360one x stands out. Other than that...the software KILLLLLLLLLSSSSSS the whole experience. Its not user friendly and its limited in features....even more less if you have android. The app basically functional but a night mare to deal with...not to mention the connection wireless and even with a cable randomly disconnects. The file sizes are 5gb or more so you will need a ton of space on your phone (because there is no way to save to your phones sd card directly)..you will run out of space pretty fast. I have a note 8 and after about 4 videos between 5-10 min...I was full. my full review will take way too long on here but i will post an overall experience on my tube channel
By R. K.
December 12, 2019
Pro: awesome video that is stabilized while moving. Pictures were varied quality and sizes but generally happy for most pictures. Con: batteries are not the same as a go pro so you have to buy some unique/proprietary battery to get more than 20 to 30 minutes of filming. The little screen easily broke its carrying case in a bag. Very poor quality in low-light condition. My biggest complaint is using it on a selfie stick. You can't really use it on one of them much. Contrary to YouTube clips a self stick is not hidden in the video. Secondly the unit base is cheap plastic which easily broke hiking with a self stick extended with the camera at the end. That means you can put it on a selfie stick but you just can't walk around with it on one that far because the forces of moving it can break the base. The phone app is fine. I wish the desktop program would be better as there are no editing functions for videos there.
By Justo Gabriel
December 11, 2019
So, why did I leave a 3 star when I say is a great camera... Well, Because hopefully I will come back in about a month and add one star then add another by early 2019. The camera, resolution, quality of image and video and pictures all great, it is what they say, shoot now, point later Is a great camera to record pics and videos and "always" be in the picture So, why docking stars...the app and the PC/MAC App...buggy, not there yet, lots of limitations and many "work around" Yes, is usable, the team updates the cam and the apps almost weekly...but again, there are many limitations that should have been ironed out prior to the release, like having to set you phone into airplane mode to connect the camera. Is an action camera....is a 2 protruding lenses action camera...yet, here we are...no case available for it yet, site keeps saying "soon" Not even a stand or somewhat to place the camera while charging or moving files, other than a pouch that the minute there is a bit of dust in it, will scratch the lenses. Whoever approved the final design, while is a awesome design, should have added a case and stand...yet, none is available H.265...nope, not available You are basically forced to use the app for everything, yet, no 5K video from it and no GPS tag....unless you buy another non existent (yet) accessory...wich we still waiting for. Battery life...ok, if you are lucky...I got 43 min max... want a spare battery...as noted before...not available yet Durability, again...is supposed to be a "action" cam, yet...no way to protect the lenses, any simple scratch and you have a $400 paperweight...again, would be ok with a case...or better if someone will come up with lens protectors. Make sure you have a fairly new smartphone with plenty of internal memory, as the app WILL NOT save to SD card, so basically for all of us with awesome 256 gig cards installed, they are useless as every time you same a pic of video, it goes to internal memory iOS folks, you are in luck, you can use any mobile device... phone or tablet... Android...we are limited to mid to top end phones and tables...good luck finding one that meets the minimum requirements.
December 11, 2019
Insta360 one x has below issues. 1. Video quality is not clear, and the color saturation is poor. This is definitely a few levels below the latest market expectation. 2. Selfie stick cannot be invisible. This occurs even after the angle of the camera and the stick are aligned, and making sure that the base of the camera is small enough in its are. 3. Insta360 one x has this infamous red flare. However, what I was not expecting is the frequency of them. They appears in the video too often - very annoying. 4. The difference of the brightness and the color is too noticeable on stitch line. This can be mitigated by chancing the camera angle. However, if I do so, my selfie stick cannot support the camera wait, and Insta360 tilts down. 5. Battery life is short - about 40 min?
December 11, 2019
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