Social Saving Process

Social Saving Process

How to open a Social Saving group?

  • 1Clink the “Start Social Saving” button in the Product Detail Page;
  • 2Place your order and finish the payment;
  • 3Invite friends to join your saving group;
  • 4Within the validity of a saving group, if you invite enough buyers paying for the item, it will become a successful saving group and full shipment will be delivered. Otherwise, it will be a failure saving group, and full refund will be given to your payment account.

How to join in a Social Saving group?

  • 1Clink the “Join” button;
  • 2Place your order and finish the payment;
  • 3Invite friends to join your saving group;
  • 4Within the validity of a saving group, if you invite enough buyers paying for the item, it will become a successful saving group and full shipment will be delivered. Otherwise, it will be a failure saving group, and full refund will be given to your payment account.

Rules

  • 1What’s Social Savings?
    Social Saving is a kind of group buying and you can enjoy buying products at significantly reduced prices on the condition that a specified number of buyers would make the purchase.
  • 2What’s the condition for new buyers to enjoy their exclusive?
    Users who have no orders after registration must activate the account before enjoying the newcomer exclusive.
  • 3Does Coupon can be used for Social Savings orders?
    No, coupon and social saving price cannot be enjoyed at the same time.
  • 4 How long does a saving group last?
    Each saving group lasts 24 hours. If the validity of an item's social saving activity is less than 24 hours, the valid time should be subjected to the validity of item activity.
  • 5Can I cancel a Social Savings order?
    No, there is no manual way to cancel a Social Savings order. But don't worry, if there are not enough buyers within a group, the order will be voided and refunded.
  • 6How can I make sure a Social Savings deal is successful?
    If necessary number of people has been invited and the payment has been finished in the set time, the group will succeed.
  • 7What are the reasons for a failure saving group?
    1. If the number of saving group members does not reach its goal in the validity of 24 hours, the group will fail.
    2. If the item has been sold out before group members assemble successfully in the validity of 24 hours, the group will fail.
    3. If a participant of a saving group doesn’t finish his or her payment in 30 minutes, the system will automatically cancel the order and other group participants can continue to join in.
  • 8How to refund?
    If a Social Saving group fails, the system will process the refund within 1-10 working days after the expiration of the group, and the refund will return to your original payment account.
  • 9Can I return or exchange a Social Savings product?
    Yes, you can contact customer service to help you return, reissue or refund.