Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 11 Customer Reviews
Share your thoughts with other customers and get Tomtop Points, the first 5 reviews get DOUBLE Tomtop Points!Write a Customer Review
August 16, 2016 23:55:13
I have been always interested in these VR headsets but didn't wanna pay BIG bucks for a device I probably wouldn't use consistently. This one is afforable and does what I expected out of the device as I imagined! Its so cool. I installed an app nytvr it has movie clips you can stream or download and this headset give you a view like you are actually there. So being that this is my very first VR headset im un experienced with using these but this one was very easy to figure out!! You just easily slide your device in and you are good to go. This headset you can adjust the focus , simply move your head up, down, left and right and seriously gives you a 360° panoramic view!! Lastly its extremely comfortable to wear! I highly recommend this!!
August 14, 2016 12:35:50
These VR glasses are very cool. Had them now for about a week. They are comfortable easy to adjust. I have put a Samsung Galaxy S4 and a Galaxy Note 5 in them and different times of course and they both work very well. Super clear. Was able to see VR 3D and 360 videos off of YouTube and from Google Play Store. I am very happy with this product，They are very easy to use. You can use your cell phone with a headset and can be plugged in as well if you don't want no one else to hear what you're looking at. One thing I would change is where the nose goes is a little cushion to make it more comfortable. Other than that depending on how you wear them they fit just right. I do recommend for anyone especially if you willing to try it out VR glasses for the first time and afraid of buying an expensive pair these will do the job no complaints.
August 9, 2016 16:37:06
Since getting these virtual reality glasses they have been a hit with family and friends. At first we were skeptical of trying because of getting dizzy or sick but we had to try. The glasses are really nice looking and they don’t look cheap. The glasses are adjustable to fit different head sizes, which is a good thing.The virtual reality glasses have been used to ride a roller coaster and sit on a coach in a room with two dolls called Sisters. The sisters one is scary.Watching people wear these glasses can actually be very entertaining. When wearing the glasses just make sure the surrounding area is clear of anything that can be knocked over.
August 5, 2016 15:29:19
This thing is awesome! I really like how it fits on my head. It is adjustable and comfortable to wear. I wear eyeglasses and I don't even have to take them off. Most of the time when I am viewing 3D movies or have even used other VR products, I would have to take the glasses off but not with this one. It is also very easy to use. I have an iPhone 6s and it fits perfectly and looks great. I just downloaded some different apps for virtual reality and I had no trouble viewing them. My kids absolutely go crazy over this thing. They want to use it all the time. They have discovered some really cool virtual reality apps to use with it and they have tons of fun. Since this 3D Virtual Reality headset is adjustable, anyone can use it. I would totally recommend this to anyone.
August 2, 2016 21:43:10
The first thing I would say is that I have been interested is such devices, I have never purchased one as I am far sighted and have an astigmatism, thinking this might make it difficult for me to use a VR headset. I pulled my trusty S5 out of the case and popped it in place after installing a few apps. The VR experience was very nice, the headset had a large range of adjustments and my old eyes could very easily and clearly take in the effect. Looking at 3D videos and simulations the effect of moving your head andseeing the perspective change was very natural.
July 30, 2016 06:50:06
These goggles are awesome!!! I wasn't too sure how they would be but after using them I'm blown way. This virtual realty stuff is super cool. I was amazed at how you felt like you were in the video and when you move your head the video actual moves too. Super easy to use and comfortable to wear. Totally impressed! I got these in exchange for my review
July 27, 2016 16:36:04
July 27, 2016 14:25:41
Firstly I wear glasses so was worried if I can use this with them so I can see clearly without blur . Yes I was able to fit well and see . It can fit my iPhone 6 plus very well with thin case . The grip holds the phone in place . It's easy to use plus insert the phone close and ready to use . I downloaded a couple of panoramic views and enjoyed it . My son loves it . He is new to virtual reality and thinks it's true and waving his hands in the air to catch the dolphins in the video and saying oh snow look at the sky . The resting around the eyes us well padded doesn't hurt even after long use . The head band is adjustable. Overall a nice virtual reality glasses that works well it bit heavier than cardboard box if you have tried but it's handsfree to use .
July 25, 2016 13:53:09
This is my first time trying a VR headset and it is beyond cool. I never knew my phone was capable of doing such things. Opening the front of the headset, place your device into it, laying on a foam piece that helps protect your device. You will need to download VR apps to your phone to use it. I never knew there were so many VR apps that can be utilized for this product. I have to say this is a lot of fun. I am not a gamer but enjoy watching 3D movies and this VR headset makes the experience extremely awesome! It makes me feel like I'm actually there. This thing is much better than I thought it would be and it is very comfortable to wear.
July 21, 2016 21:12:24
I purchased these 3D VR Glasses for my son as a gift. He was so excited when he received it that he immediately opened the box. I had no clue what type of experience he was going to have, until he began coming to me daily bragging about all the cool stuff the 3D VR glasses can do. He told me that the glasses made his movie experience better.This really is a good product.
July 4, 2016 18:10:00
This item works really great. The VR headset does provide a decent experience and I really enjoyed my first experience with virtual reality. I used the general VR apps available on the App Store and tried them for a VR experience. The experience was truly unreal, it made me felt like I was in the movie, love it! Very happy with this product.
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