Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 8 Customer Reviews
Share your thoughts with other customers and get Tomtop Points, the first 5 reviews get DOUBLE Tomtop Points!Write a Customer Review
August 20, 2016 21:28:23
I absolutely love that docooler R39 allows me to watch any movie or show that I want whenever I want!! There are times that I have to search for different servers to get the movie I want to watch because there isn't many people streaming it at that time, but that is to be expected. All in all this is a great device and I would absolutely recommend it to everyone!!
August 17, 2016 00:04:21
The design is really small and can be stored easily in a limited space, it comes with the convenience of a remote. All the cords that you may need are also included in the box. Streaming Videos are a breeze, I use the program You simply search for the media you want to see using your choice of sorting method, I normally search by year. Once you find your movie or show you click one of the listed sources and access the movie. Super easy to function and watch movies effortlessly .highly recommend this.
August 5, 2016 05:19:56
I ordered 2 of these boxes. I was very pleasantly surprised by their overall quality. Several of the preinstalled video streaming apps required complete reinstalls as the included versions were too old to run, but that's not a big deal to me. Once I set them up the way I wanted them, they ran great. Streaming was very smooth and video quality was great. I was also able to play video games seamlessly, which is a bonus. I'm very pleased with these and plan to order them again as gifts.
August 2, 2016 02:02:28
My friend bought this, and at first I was spectacle on getting it, and then I saw what this baby can do. So I decided to get one and been loving it ever since. The packaging is OK, but when you hook it up its very easy to setup, user friendly. As soon as I placed the order two days later it arrived non damaged, quick, and easy. I give this device a plus!
July 28, 2016 16:11:18
This android Tv Box come into my house and has now Ruled the whole house... This device give you the freedom of Streaming and Playing almost every Media content currently out now and future! This device has two USB ports which means you can attach a mini keyboard, all mice, video game remote controllers, and pretty much anything else you can think of. Having the option to use a mini keyboard is a real GO for me, as typing things out with a remote control is a really tedious task. This is especially true with the Tomtop Fire Stick and Tomtop Box... It’s much more convenient to type and navigate your device using a mini wireless keyboards.
July 28, 2016 09:38:17
This is great android tv box, easy to install, streaming options for viewing pictures, videos and music. Under Video you can go into the Add-on options and access a ton of platforms to view movies that are in theaters and also available for rent. If you have never used an Android TV box it is very similar to a Tablet and functions very similar.
July 26, 2016 19:13:53
Overall this is such a neat device and makes it so much more convenient than watching media off of a small tablet screen. I love using the box and have used it daily. I highly recommend this product. Instructions are available as well to help with your start up and functioning the different features available, I also go through some of the features in my video. highly recommend this.
July 12, 2016 20:39:24
Yes, this is an amazing little box, especially for the price.It is how technology should be. Switch it on and it just works .. Great. Has all the I/O you need, has just enough memory, 8GB would be nice Speed is good for the price. Does an excellent job for its intended purpose.
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