Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 11 Customer Reviews
Share your thoughts with other customers and get Tomtop Points, the first 5 reviews get DOUBLE Tomtop Points!Write a Customer Review
August 5, 2016 10:31:23
Arrived on time and was exactly as expected. The box installed in minutes, and works great. Android streaming boxes are the new must-haves and I see why! This streaming box connects to your television and internet easily and setting it up takes only about 5 minutes if you read the instructions, and maybe 30 minutes max. The apps that you enjoy using on your phone and tablets are the same ones that you can access on this box. It’s customizable, allowing you to set it up the way you want to so you can have everything you want and nothing you don’t.
August 18, 2016 13:24:10
This box was made for a movie fanatic like me. It was so easy to install. Yes it great. It is better than cable TV. I can look at anything I want at anytime. The box is super compact and sits on the side of my TV. Now one thing, the electricity cable could be longer. I had to get an extension to make it reach.Use it to add android app on , works great.This MXQ box is great, for the price. If you are in need of a Android TV box but don't want to spend over $50, get this.I love this box, I am having a great time with this box and seeing things I had to pay for before. All current movies, relatively easy set up, what's not to like? The movie selection is endless from new releases to classics available at the click of a button. The days of hoarding DVD or buying box sets can be over! I can stream movies faster with this one than with the Midnight!!!!
August 5, 2016 19:17:29
This TV box was set up right out of the box and I was able to connect it to my Wi-Fi network quickly and start browsing the content. The TV box works great for what it is, It has TONS of great movie and sports channels on it when you receive it. Whether you want to cut the cord of your cable bill or just love movies.......you will love this box! Everything works great and smooth.
July 28, 2016 13:31:08
This is an awesome TV box! It has great software and hardware, and operates smoothly. Turn your standard tv into smart tv. Great Box, Excellent Price, Using this lifelong in my Bedroom. Will purchase another one for the bedroom, nothing more to say here, it works! Box looks nice. So this product does work for me as described, It comes across as a simple easy to use interface, with pleasing aesthetic seen on most smart TV's.
August 2, 2016 12:30:07
More power，Easy fix is to install TV addons. In terms of the software, it is nicer, smoother that makes navigation easier. This TV BOX works great, I can access many other movies and channels through the video add-ons...this is a great unit so far, I am seriously thinking of purchasing another one. This is a viable option for those who are thinking of getting rid of standard cable! Use it every day. what else do you need I would recommend this to anyone!!!
August 27, 2016 10:00:57
This is definitely not the first TV box that we have used; however, I will say it is one of the better. After using it for several days, we've experienced no issues with the TV box thus far and works exactly as we expected. Initially, I did add on an air mouse remote with a keyboard. This box is a powerhouse of entertainment. I no longer need to bring my laptop over and plug into the HDMI. This little box has live TV, Movies (old, new, in theaters) Live Sports, TV Series, Music, Radio...everything you could want is available on here... All in all, I'm very satisfied with this box and I have purchased three and recommended this box to family and friends.
August 17, 2016 22:34:03
I'm rethinking my review as I have gotten to know this box better. I've had it for about a month or two max, and it has done wonders for me. Also, I feel like too many apps open at once causes the box to lag a little, so it's important to clear out apps when you're done, which I'd recommend doing with a mouse that you can plug into the box itself to make it easier. The box is amazing for whether you need a bigger screen to access social media, or if you want to surf the web on your tv. It also gives you access to so many apps to watch TV and Movies, You can find the latest movies and your latest tv shows and watch them without almost any problems. overall, I have had endless hours of entertainment just because of this box. There hasn't been a single movie I can think of that I wanted to watch and that I couldn't access through this box. Overall, amazing product. Would highly recommend to anyone.
August 23, 2016 04:59:38
just plug and play. Come preloaded with everything . For the price it works great if your new to this sort of stuff. It allows you test it out with out spending a small fortune. great way to save money on cable for those looking to do so. Hooked up easily to wifi and was streamed well without a problem. Google works fine, still playing around with other stuff. Remotes fine to start, but if your going to play online a lot a keyboard remote would be better for searches and facebook and things. Over all so far so good.
August 12, 2016 22:16:40
We have Apple products in my house. I did not want to spend the money on another pricey Apple TV. My children have their own computer/gamer room and wanted a streaming box for when their friends come over to visit. This box is just as good as the Apple TV. It gets more respect from me because Google App Store has Show Box--this makes it easier to update the Apps. If you want to not pay for cable anymore, then I suggest getting on of these boxes.
August 20, 2016 00:59:47
I've done a lot of research on these TV boxes. This is my top pick of the year! I'm buying one for all my friends. This has everything that my 50 dollar box has exept for Bluetooth. But it adds two more USB ports for hooking up wireless devices like a mouse and keyboard or gamepad. I don't know what I need Bluetooth for, Mirror Cast/Screen Mirroring works through the WiFi connection. It also comes with way less Apps witch is good because it has the ones you need, and the ones you want can be downloaded from the Play Store App!
April 26, 2016 21:43:05
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