Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 10 Customer Reviews
Share your thoughts with other customers and get Tomtop Points, the first 5 reviews get DOUBLE Tomtop Points!Write a Customer Review
September 15, 2015 12:30:15
September 15, 2015 05:14:34
This is my second DJI drone I've owned and I must say it is much easier to fly than the original Phantom I had a couple years ago. It flies much more stable and the FPV feature is very nice to have in multiple ways. I was on the fence on whether I wanted to spring the extra $250 for the 4K version or just settle for the 1080P model. In the end I chose the Professional 4K version so I could appreciate the 4K videos on my Samsung 4K TV. I haven't had too many chances to fly my new toy but that will change in time. I also purchased the Seahorse rugged case to safely store and transport my new toy and it looks and functions great!
September 10, 2015 02:09:25
If you are inexperienced with drones (as I was) and you are wondering "yeah, but can I figure this thing out and make it work and get some cool photos?" the answer is yes. Initial set up takes a little work with assembly and downloading the smartphone app, and getting set up (they have fantastic videos that help a ton), but once you get going, it is simply amazing what you can do.
September 8, 2015 09:56:24
Despite the name, these are not truly "professional" cameras - think of them as a top-of-the-line GoPro (but without the really wide angle view) on a aerial tripod. The footage is great for your enjoyment and for real estate or light commercial/industrial work but certainly not up to the level of real pro video or still cameras.
September 4, 2015 14:14:31
Once I got everything hooked up and went through the 1 hour plus firmware upgrade for the copter, remote and battery, I was ready to fly. The DJI Pilot app starts the compass calibration and shows you what to do on the screen. Took about 30 seconds. GPS connects very quickly. I was up in the air quick. The First Person on the Pilot app is really cool. The map feature works really well too. You can see all of the flight data such as battery level, transmission signal, remote signal and a bunch of other stuff. The remote works really good to move the camera as well as start and stop video and take snapshots. It also records flight data for later review, tells you condition of battery and so much more.
September 3, 2015 00:37:21
The DJI Phantom 3 is a major step forward! To date, I’ve owned and have flown DJI Phantom 1.1.1, DJI Phantom 2 Vision+, DJI Phantom 2, Parrot Bebop and Parrot Bebop with Skycontroller. To date, the DJI Phantom 2 Vision Plus has been my favorite drone(despite not having 4K video). I loved how integrated everything was and the DJI Phantom 3 is the logical next step forward from the DJI Phantom 2 Vision Plus! The DJI Phantom 3 Professional has a 4K camera and the DJI Phantom 3 Advanced has a 1080P HD camera(it’s 1080P 60FPS though and P2V+ was only 1080P 30FPS). The amount of features included with the DJI Phantom 3 are mind-blowing! Light Bridge is included and Light Bridge alone makes the DJI Phantom 3 purchase worth the money in my opinion.
August 25, 2015 09:05:55
Get it! You'll love it. I've had multiple drones before the Phantom 3. This one takes the headache out of flying. The app is seamless with the drone and controller so you plug in, wait for it to warm up and go. I've been flying every morning since I received it. The app is great. Same app that the inspire uses but updated for the Phantom 3. It even comes with a flight simulator so you can practice flying while sitting in your living room. After the first flight I sold my Phantom 2. There's no reason to fly with that one anymore. I chose to get the Professional instead of the Advanced because I run a production company (FitLife Productions) and we use the 4K footage for our shoots. The quality is awesome and you can get some really good looking shots. If you're in the market for a DJI drone then this is the one!
August 25, 2015 06:44:33
First off, I have never flown a drone before getting this last night. After unboxing and charging the battery, I watched their tutorial videos which took about a half hour. These were really good but I was slightly impatient and didn't actually finish the "how to fly video" before going outside and turning it on. I was able to fly it around a bit but then realized that I didn't know how to land it because I forgot to watch the end of the video. Fortunately, they have a go to home button so I pushed that and it went back to it's starting location and landed. I then watched the rest of the video to figure out how to make it land correctly without the button. The next day, I took it to my kids swimming meet and shot a video there. I had no problems at all and most people thought I was a pro. The footage is awesome and I really am happy with it. I attached a shot from my swimming meet so you can see.
August 1, 2015 00:29:47
July 15, 2015 05:18:57
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