Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 9 Customer Reviews
Share your thoughts with other customers and get Tomtop Points, the first 5 reviews get DOUBLE Tomtop Points!Write a Customer Review
August 22, 2016 00:46:16
He started playing with it after received, and it worked great, nice speed, good maneuverability and excellent range. And then, to my surprise he put the car on the wall and it zoomed up towards the ceiling, my jaw dropped and I simply had to try it out. Today we have a schedule to avoid fights on who gets to play with the climbing car at what time. It is simply perfect.
August 13, 2016 20:35:14
This is my first time play RC car like that has small body. The item I was prepare for my son, his 5 years old birthday is coming soon, I just test the car for my son. The car has low chassis taht it can force the power on the wall easily. I think I had choose a great gift for my son.
August 21, 2016 15:53:42
I bought this for my nephew and I think he will totally love playing with this and especially like that it can be driven up the walls. And I really like the colors of the car. This toy car can be driven on any surface that is smooth such as floors, walls, ceilings or windows. The car has two motivation options that can be used for car. One option is you can use it as a regular remote control car and the other option is that it can be used as a wall climbing car. It has a special vacuum feature that will allow the car to drive up the walls.
August 17, 2016 09:11:56
I got this car for my son and he loves it! It works great, he has played with it everyday since I got it for him. It's so cool and fun, he was so happy to get it. It can be used as a wall climbing car, and as a regular remote control car. This can go forward, reverse, turn left, right, 360 degree rotating and stop brake lights. My son's favorite thing is having the car climb up the walls. This car is lightweight but made good, we love that this car be drove on any smooth surfaces, walls, floors, ceilings. In this package you get one remote control car, remote controller, one manual. I would recommend this car to anyone looking for something nice and fun for kids to play with.
August 21, 2016 20:31:55
Thanks such great remote control car for bring happy time to my kids. The mini toy car can be drove on any smooth surface, such as walls, floors, windows, even ceilings, it's so cool, just like it's name spiderman wall climber climbing RC car, make me recall the hero named Spiderman who also good at climbing any smooth surface so quickly. My kids really love the exquisite toy car, they enjoy all kinds of racing game, sometimes they will ask me take pictures for them, they will have funny time everywhere with the super car! This car no need long time to charging just need thirty minutes,the short time is so good for kids.
August 13, 2016 12:47:37
The Mini RC Car has a lightweight yet heavy duty body that won't break if it falls from the ceiling or wall. They use new materials which are stronger and will help keep the body intact if it falls or crashes.It has an Auto shut-off helps conserve battery life. Remote Controller Requires: 6 x AA Batteries (Not Included), the car can be charged by its remote. Charge Time: 30 minutes Climbing Time: 10 minutes
August 22, 2016 17:03:43
August 17, 2016 20:12:52
I am not sure what I expected when I ordered this car but I ended up getting so much more. For starters I thought the car would be small and it is not, this car is about 6" long and 3" wide. My husband set the car up and had no trouble figuring out how it worked and because it was my husband who opened the package I can guarantee that he didn't actually read the instructions. When you switch the car to wall mode you can hear a vacuum start up and then you just stick the car on the wall and it stays there, switch the controller on and you are off. My husband, my 6 year old daughter and my 9 year old son all had no problems driving this car on the wall, it was easy to control and was fun to watch. My daughter took it one step further and tried driving the car on the floor. My daughter switched the car to floor mode and was able to easily drive the car all over the floor in the house and torment the poor dog.
August 13, 2016 07:48:34
The Playtoy RC Wall Climbing Car is a LOT of fun! My young son has been having so much fun playing with this toy and all the adults love it as well. Every time I have company over, all of us adults sit around and play with it and laugh. It is so great watching it climb up the wall. I tell my friends what it will do and they never believe it until they see it. It really is pretty remarkable.
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