Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 9 Customer Reviews
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August 24, 2016 21:33:22
A cool car with multi-functional: this car has two motivation options, not only it can be used as a wall climbing car, but also a regular remote car, it's so amazing, right? My son have showed me it's amazing when he received the spiderman car immediately, he waited it for so long time after he knomed the order. Forward and reverse, turn left/right, 360 degree rotating, and stop with brake lights, all perfect without any defects. My son like it so much and show his excellent skill for wall driving in the living noon everyday.
August 24, 2016 20:35:05
My kids have so much fun with this car!!! This is actually the second one I've boughten because the first one was being fought over so much I went ahead and got another one. The only drawback to this car is that the charge doesn't last that long. Because it's driving on the wall, it has to be lightweight, obviously, so for that it cannot have batteries in it. It holds a charge off of the remote, which has 6AA batteries in it. It takes about an hour for it to charge and you get a good 5-10 minutes of driving time. You can flip the switch on the car from off, to the middle switch which is floor mode, and then the last option is ceiling/wall mode. Make sure when you charge the car that the car is in the off position and that you switch the remote on. Both the red and green light should be lit up when charging the car.
August 23, 2016 12:11:17
The car rips and roars across hardwood floors and up smooth walls with my son at the controller giggling all the while. Sound is no louder than any other motorized toy car (fine for play during the day, but we always know if he's trying to sneak in more playtime at night). One other thing I love, given how obsessed my son is, is that the car does not leave tracks on the walls or scratch the floors. That being said, we've never allowed her to use it outdoors, so I can't say what would happen if she played with the car in and outdoors.
August 23, 2016 04:54:55
Amazing remote control! My children loves it! My kids love remote control toys and this one so far is their favorite. They've been playing with it for long time. They have to stop and charge once in a while since running the car on the wall consumes more energy but still they're excited every time the car is ready to use again. The traction is great, It really stays and sticks on the wall. I find it very durable as it has suffered several falls already and it is still working great!
August 19, 2016 17:57:04
I am always looking for toys that are unusual for my sons so when I saw this I knew I had to get it for my them. Well when it got here it exceeded my expectations as well as my sons. They did not stop playing with it the whole day and continues to play with it every day. They had no problem controlling this car. I love that this is a small car and if you want to take it with you can with out it taking up so much space (i can fit it in my pocketbook) I have not seen a toy that is this cool in a long time. This small car can run on the floor and with a flip of a button under the car it will run on the walls and or ceiling. It is a little louder when you put it on the wall or ceiling but nothing that can not be handled.
August 19, 2016 10:23:19
The wall climbing car is awesome. I ahve been having so much fun playing with this climber rocket toy with my friends. Every time I have company over, we really enjoy playing with it. It is unbelievable watching this toy climbing up the walls, windows and even ceilings due to its special vacuum features that allows the car to drive vertically. Basically it can be driven on any smooth surface!
August 11, 2016 18:06:29
August 11, 2016 09:03:22
My first impression for the item: it's so cute!I just handle it by one hand, yes, so light-weight. The color looks so clean that I could not bear to let it run on the ground. So I put it on my car box,just have a look everyday. The car is so high quality and have fast speed,you can have a cool speed game with your friends.
August 11, 2016 04:05:30
My son loves the RC wall climbing car. He was in disbelief that a remote car could drive on the wall. The remote car is actually a little easier to control then some other remote cars I have played with. Unbelievably it maneuvers better on the wall. The car has some speed behind it.
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