Dispatch:Usually will be shipped inbusiness dayshours
When you order from TOMTOP.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. TOMTOP.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|20-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
|Shipping from Local Warehouses:|
|Warehouses||Shipping Type||Shipping Time||Country|
|UK Warehouse||Royal mail without tracking number||5-12 business days||Can be delivered to UK & other EU countries.|
|UPS||3-7 business days|
|USA Warehouse||Air mail with tracking number||5-12 business days||Can only be delivered to America.|
|UPS||3-7 business days|
|DE Warehouse||DHL||3-8 business days||
Can be delivered to worldwide. (But its shipping cost varies from
different countries. Recommend to choose if you are in Europe.)
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible. Enjoy shopping!
TOMTOP.com accepts PayPal, Credit Card, Western Union, Wire Transfer, QIWI and Yandex as secure payment methods:
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Wire Transfer
For orders more than $500, please contact us and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer.
Вы можете заплатить из кошелька в Яндекс.Деньгах или с привязаннойк нему карты. Комиссии нет.
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “оплатить с QIWI”, Вы будете перенаправлены на страницу с деталями платежа через QIWI
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения
Вы будете перенаправлены на сайт QIWI, чтобы произвести оплату с вашего QIWI Wallet.
1.Does TOMTOP check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from TOMTOP just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1.Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2.Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact TOMTOP immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate TOMTOP, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to TOMTOP in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period(If it is not stated in the product listing, contact us).
In this case, please kindly provide us with proof as below:
The photos of original TOMTOP package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and TOMTOP is responsible for the shipping costs of arranging reshipment by air mail.
based on 10 Customer Reviews
Share your thoughts with other customers and get Tomtop Points, the first 5 reviews get DOUBLE Tomtop Points!Write a Customer Review
October 13, 2016 07:42:23
September 27, 2016 06:18:07
Great entry level R/C boat with awesome features. The boat is hard to capsize on smooth, calm water; however, it flips over easily in rough water. The hull seems very durable. The digital transmitter has great range and uses the same frequency spectrum as cordless telephones (much better than the older transmitters that use the standard telescoping metal antenna). Great boat for the price. I didn't time the actual run time, but it seemed longer than the 5-10 min as advertised.
September 26, 2016 09:07:46
I ordered this boat. It was delivered and it was way better looking than in the pictures. It goes VERY fast. I only have ONE problem with it, it shoots up water from the engines and gets caught inside the hull, I now just leave it open at night to air out and I wipe most of the water out with a paper towel. Overall an amazing boat
September 26, 2016 03:18:35
This Boat is amazing. I can't believe how fast this boat goes. When we first tried it out we ended up tryin it out in the pool. Well this is shaped in a speed boat for a reason because it actually speed. The kids had this boat flying in the air. Would Definitely recommend doing this in a wide space where you have a lot of room. This boat is so freakin cool. It comes with everything you need. Just incase something breaks it comes with tools to fix it and more. It needs to be charged and the remote needs 4 aa batteries and it is ready for speed. It sails through the water and goes smooth. It moves every which way. Left right back and forward. It is really easy to control in an open space however in a closed space It is a little to fast it really is really cool. It is Definitely a fun way and a fun time to go out and do something. It takes a lot of hits and it still holds up which means it is very sturdy.
September 25, 2016 22:03:50
I really love this boat. I'm always looking for fun stuff to do outside with my kids and we have a pond right outback so I thought this was perfect. It's so easy to use and my kids loved it. It comes with everything you need except 4 AA batteries and a screw driver. For the remote you just need to use the screw driver, put the batteries in and you are good to go with it. The boat battery comes with a charger so when you get it you want to charge for about 1 to 2 hours. You take the cover off the boat put the battery in, and you are all set with it too. The boat comes with a wrench and lube too so you can keep it maintenanced properly and it also comes with instructions that are very easy to follow. The remote has an LCD screen and is very easy to control. The boat is very fast and turns very easily.
September 24, 2016 08:08:59
I bought this toy before I went to the lake house for a week this summer. I would charge the batteries in the evening before and take it out the next day on our boat. It was popular all week with the family. I knew going in that you were going to get more than 10-15 minutes out of a battery so I bought an extra one with the boat. I was pleasantly surprised to find that I got nearly 20 minutes per charge, though I didn't run it full speed the entire time . Being a rookie RC driver, I thought this boat was plenty fast. The one thing that makes this boat worth its cost is how easy it is to right it when it turns over. That is a super cool feature. I ran over weeds and stumps several times with no damage, so I would call it durable as well. If this boat has any flaws, I'd say that it has a tendency to 'submarine' itself if you try to drive it in reverse too fast. Thank goodness for proportional controls.
September 23, 2016 01:54:07
September 22, 2016 21:49:19
The boat goes pretty fast in the water (up to 15mph) and is pretty steady causing it to stay upwards when in motion. If the boat does tip over it will place itself upright again using the capsize recovery button. My absolute favorite function is definitely the low battery alarm that goes off giving you enough time to get your boat back to land. The remote is easy to operate with standard forward, backward, left, and right functions. The stand is a nice touch for storage and display when not in use to keep the propeller lifted in the air to avoid damage. The boat won't operate when the propeller is out of water. This is alot of fun whether you are at the lake, pond, or even for use in your swimming pool! My son is almost 12 and found this easy to navigate and control on his own after some practice. The orange color really stand out in the water! I would definitely recommend this remote control boat for beginners as well as more skilled users.
September 21, 2016 23:19:59
Finally after many helicopters and a couple of quadcopters that I seemed to never to be able to master. I am a beginner and I don't know whether the products were defective or it was me. I finally found a good product with awesome features (low battery and out of range warnings are awesome) that works for me! Got my boat yesterday, had to try it today. Weather is pretty, but cold. First run, went straight out in lake where I could compensate for any wrong turns. Had a great run, no turnovers, didn't run into anything, Perfect! Low battery warning prompted me to bring it in, as I had no way to retrieve it, and the beeping let me know without having to look at the controller. In my opinion THIS is the beginners boat. Good quality, fast enough not to be boring, a great little boat! I had a decent run time, but extra batteries are a MUST! After the run, checked for water in boat, had about ten drops in it. I can live with that. THIS WAS MY FIRST TIME OPERATING AN RC BOAT!
September 20, 2016 21:15:31
When compared to a similar product from The Source, this seems to be better made and has more features. I particularly like that the boat has reverse. The water sensor ensures small ones do not nick their fingers with the prop. 2.4gHz permits multiple boats to run at the same time. I look forward to many hours of fun in the pool with this boat!
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